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Building Concierge Training

Building Concierge Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Building Concierge Training Programme equips you with practical tools for delivering top-quality service to residents consistently. You will master communication methods, service benchmarks, response protocols, and step-by-step guides for handling front desk duties, parcels, facilities, new move-ins, and urgent situations. Engage in realistic practice sessions, ready-to-use scripts, and a clear skills roadmap to enhance resident happiness, cut down on grievances, and ensure seamless professional management.

Elevify advantages

Develop skills

  • Resident communication strategy: create clear emails, alerts, and notices quickly.
  • Luxury resident profiling: analyse building demographics and link to service targets swiftly.
  • Front desk operations: manage reception, parcels, and visitors using expert procedures.
  • Service recovery scripts: resolve complaints, delays, and disturbances confidently.
  • Concierge QA toolkit: implement checklists, audits, and training to elevate performance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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