Building Concierge Training
Gain mastery in Building Concierge Training tailored for high-end properties. Develop expertise in resident engagement, service excellence protocols, issue-resolution scripts, and performance metrics to increase satisfaction levels, safeguard property worth, and uplift your real estate management standards. This programme provides hands-on scenarios and tools to transform concierge operations into a smooth, elite service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Building Concierge Training Programme equips you with practical tools for delivering top-quality service to residents consistently. You will master communication methods, service benchmarks, response protocols, and step-by-step guides for handling front desk duties, parcels, facilities, new move-ins, and urgent situations. Engage in realistic practice sessions, ready-to-use scripts, and a clear skills roadmap to enhance resident happiness, cut down on grievances, and ensure seamless professional management.
Elevify advantages
Develop skills
- Resident communication strategy: create clear emails, alerts, and notices quickly.
- Luxury resident profiling: analyse building demographics and link to service targets swiftly.
- Front desk operations: manage reception, parcels, and visitors using expert procedures.
- Service recovery scripts: resolve complaints, delays, and disturbances confidently.
- Concierge QA toolkit: implement checklists, audits, and training to elevate performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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