Root Cause Analysis Course
This course teaches root cause analysis techniques tailored for e-commerce delivery issues, enabling quick diagnosis, tool application, and implementation of corrective actions to improve efficiency and customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Root Cause Analysis Course equips you with practical tools to quickly diagnose and resolve e-commerce delivery challenges. You will learn to identify incidents, examine key metrics, and apply methods like 5 Whys, Pareto, and fishbone to uncover the real causes. Develop robust data verification processes, enhance carrier and warehouse efficiency, create effective corrective measures, and establish clear communication and ongoing improvement strategies that minimise errors and safeguard customer satisfaction.
Elevify advantages
Develop skills
- Rapid problem scoping: define delivery incidents and affected KPIs in minutes.
- Data-driven RCA: use metrics and analytics to identify true operational root causes.
- E-commerce RCA tools: apply 5 Whys, Pareto, and fishbone to operational failures swiftly.
- Fulfillment diagnostics: trace split shipments, missing items, and carrier delays.
- Actionable fixes: design, pilot, and monitor corrective actions with defined owners.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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