Quality Referent Training
Gain mastery in Quality Referent skills to elevate operational performance. Develop clear quality standards, build scoring models, coach teams with practical action plans, and transform QA findings into process enhancements that boost customer satisfaction, compliance levels, and overall team productivity across operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training provides a straightforward framework to assess and enhance email and chat quality effectively. You will learn to set specific standards for accuracy, tone, structure, compliance, and SLA compliance, create efficient sampling and scoring systems, provide targeted coaching with actionable plans, and use quality data to refine processes, improve KPIs, and ensure reliable customer service.
Elevify advantages
Develop skills
- Design quality rubrics: create reliable, weighted scoring systems trusted by teams.
- Implement targeted sampling: choose key cases to quickly identify true quality issues.
- Deliver coaching and feedback: conduct effective sessions with trackable action items.
- Foster cross-team collaboration: leverage quality data for unified operations, product, and training efforts.
- Drive continuous improvement: apply QA insights to update knowledge bases, processes, and service agreements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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