After-Sales Technician Training
Gain practical after-sales expertise for technicians: swiftly identify washing machine faults, execute safe on-site fixes, assess repair or reschedule needs, oversee parts and documentation, and converse effectively with clients to elevate service standards and team productivity. Ideal for frontline support roles in appliance maintenance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with a straightforward, hands-on method to manage washing machine E21 errors and drainage problems, from initial customer contact to closing report. Master systematic fault diagnosis, secure field testing, and detailed fixes for pumps, hoses, sensors, and circuit boards. Boost your first-time resolution rates, organise callbacks, handle spare parts and records, and share insights plus care advice confidently.
Elevify advantages
Develop skills
- On-site fault finding: conduct secure test runs, check components, locate issues rapidly.
- Drainage and pump fixes: remove blockages, verify parts, swap out defective ones efficiently.
- Repair choices: evaluate on-spot repair versus follow-up, arrange spares, define timelines and budgets.
- Client interactions: describe problems simply, manage expectations, resolve concerns smoothly.
- Service logs: record errors, components, images to optimise processes and stock control.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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