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Supervision training

Supervision training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Supervision Training provides hands-on tools for setting performance goals, creating SMART KPIs, and aligning business objectives with trackable outcomes. Gain skills to coach assuredly, give constructive feedback, avoid burnout, and lead impactful one-on-ones. Master techniques for assessing team performance, monitoring weekly progress, reporting to leaders, and making swift adjustments for sustained success.

Elevify advantages

Develop skills

  • Coaching and feedback skills: conduct effective performance discussions quickly.
  • KPI and goal setting: convert business needs into clear, measurable targets.
  • Metrics analysis: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
  • Root-cause analysis: apply 5 Whys and fishbone diagrams to resolve repeated support challenges.
  • Supervision routines: plan monthly check-ins, standups, and follow-up sessions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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