supervision training
Supervision Training equips managers with practical tools to establish clear goals, coach confidently, analyse team metrics, prevent burnout, and conduct productive one-on-one meetings. This boosts team performance, accountability, and customer satisfaction effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Supervision Training provides hands-on tools for setting performance goals, creating SMART KPIs, and aligning business objectives with trackable outcomes. Gain skills to coach assuredly, give constructive feedback, avoid burnout, and lead impactful one-on-ones. Master techniques for assessing team performance, monitoring weekly progress, reporting to leaders, and making swift adjustments for sustained success.
Elevify advantages
Develop skills
- Coaching and feedback skills: conduct effective performance discussions quickly.
- KPI and goal setting: convert business needs into clear, measurable targets.
- Metrics analysis: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
- Root-cause analysis: apply 5 Whys and fishbone diagrams to resolve repeated support challenges.
- Supervision routines: plan monthly check-ins, standups, and follow-up sessions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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