MCO course
The MCO Course delivers managers practical strategies to surge retail sales, optimise operations, and slash complaints through KPIs, structured action plans, service benchmarks, and team performance frameworks that ensure consistent, measurable gains week after week. It empowers store leaders with actionable insights for sustained success in fashion retail environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This MCO Course equips you with hands-on tools to rapidly enhance store performance. You will learn to create 8-12 week action plans, establish precise KPIs, and conduct straightforward A/B tests to drive up sales. Gain expertise in customer service protocols, minimising complaints, and smart scheduling, utilising dashboards, escalation guides, and sales strategies customised for mid-range fashion retail to confidently elevate results weekly.
Elevify advantages
Develop skills
- Mastery of retail KPIs: swiftly track, analyse, and respond to essential fashion store metrics.
- Effective action planning: develop 8-12 week plans with defined responsibilities, timelines, and KPIs.
- Optimise sales performance: leverage merchandising, promotions, and scripts to boost store conversions.
- Excel in customer service: shorten queues, standardise interactions, and swiftly resolve complaints.
- Enhance team output: schedule based on foot traffic and guide staff via simple daily routines.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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