Group management training
4.7/5
Gain mastery in group management through practical tools for designing teams, managing change, resolving conflicts, and enhancing cross-selling. Align stakeholders effectively, clarify roles, optimise communication channels, and achieve measurable results in hybrid teams focused on delivering excellent customer experiences. This course transforms how you lead diverse groups to peak performance.

4.7 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Group Management Training equips you with hands-on strategies to define clear roles, foster strong cross-functional teamwork, and lead transformations confidently. You'll master stakeholder engagement, hybrid communication setups, conflict resolution techniques, and key metrics such as NPS, CSAT, and SLAs for smarter decisions. Conclude with a 60-90 day action plan to boost team collaboration, cross-selling success, and customer satisfaction right away.
Elevify advantages
Develop skills
- Lead change effectively by applying ADKAR, Kotter models, and stakeholder strategies in live team settings.
- Master team structuring with clear roles, RACI matrices, SLAs, and collaborative dashboards implemented swiftly.
- Optimise hybrid communication via impactful asynchronous updates and inclusive virtual meetings.
- Resolve conflicts and negotiate tensions between teams using proven structured frameworks.
- Leverage CX metrics like NPS, CSAT, and SLAs to increase revenue while minimising customer churn.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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