female assistant manager training
Gain the confidence to excel as a female assistant manager through this comprehensive programme. Master essential skills in daily planning, KPI tracking, effective team communication, and conflict resolution. Learn to lead your team under pressure, make swift smart decisions, boost overall performance, and elevate team morale for lasting success in operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips female assistant managers with hands-on tools to confidently oversee daily operations. Master tracking key performance indicators such as average handle time, first contact resolution, backlog levels, and SLA compliance via intuitive dashboards and real-time alerts. Develop solid planning routines, prioritise effectively during high-pressure moments, resolve team conflicts, and deliver clear, concise updates to keep your team united, efficient, and dedicated to superior customer service.
Elevify advantages
Develop skills
- Master shift planning: efficiently manage daily operations using checklists and standard procedures.
- Enhance team communication: conduct standups, briefings, and deliver precise status reports.
- Excel in conflict resolution: manage difficult conversations, de-escalate tensions, and secure team agreements.
- Monitor KPIs effectively: track AHT, FCR, backlog metrics, and respond promptly to dashboard alerts.
- Make rapid decisions: prioritise tasks smartly, triage problems, and escalate issues confidently.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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