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Tertiary Sector Training

Tertiary Sector Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with hands-on tools to design, manage, and enhance business services in the tertiary sector. You will cover service strategy, value propositions, pricing strategies, process design, capacity planning, standard operating procedures for reliable delivery, fostering service culture, data utilisation with KPIs and dashboards, plus automation, AI, and risk management to execute a targeted 6-12 month improvement plan.

Elevify advantages

Develop skills

  • Design service operations: create efficient and consistent service journeys quickly.
  • Analyse service quality: monitor KPIs, develop dashboards, and achieve rapid improvements.
  • Implement tech-driven services: apply CRM, AI, and automation to elevate client satisfaction.
  • Manage workforce and culture: recruit, train, and motivate teams for top service performance.
  • Plan risks and rollouts: mitigate changes using pilots, roadmaps, and strong governance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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