Tertiary Sector Training
Gain mastery in service strategy, operations, and team management within the tertiary sector. Develop skills to create efficient processes, leverage data and automation tools, handle risks effectively, and lead high-performing teams that provide real value to clients and stakeholders across service industries.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on tools to design, manage, and enhance business services in the tertiary sector. You will cover service strategy, value propositions, pricing strategies, process design, capacity planning, standard operating procedures for reliable delivery, fostering service culture, data utilisation with KPIs and dashboards, plus automation, AI, and risk management to execute a targeted 6-12 month improvement plan.
Elevify advantages
Develop skills
- Design service operations: create efficient and consistent service journeys quickly.
- Analyse service quality: monitor KPIs, develop dashboards, and achieve rapid improvements.
- Implement tech-driven services: apply CRM, AI, and automation to elevate client satisfaction.
- Manage workforce and culture: recruit, train, and motivate teams for top service performance.
- Plan risks and rollouts: mitigate changes using pilots, roadmaps, and strong governance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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