Designing Innovative Services Course
This course equips managers to transform complex health insurance services into clear, trusted experiences using practical tools like rapid research, journey mapping, service blueprints, and KPI setting for end-to-end improvements applicable right away.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on tools to redesign complex health insurance services end-to-end: conduct fast user research, set sharp goals, map customer journeys, create service blueprints to unite teams, design reliable digital interfaces, define vital touchpoints, establish KPIs, and produce ready-to-use deliverables for your workplace.
Elevify advantages
Develop skills
- Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
- Rapid UX research: run quick interviews, micro-surveys, and benchmark competitors.
- Journey mapping: build first-use health-insurance journeys and spot redesign wins fast.
- Intangible service design: craft clear, human digital flows for complex benefits.
- Touchpoint optimization: improve onboarding, support, and claims with targeted fixes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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