Back-Office Training
Gain mastery in back-office training for support teams. Discover how to create onboarding programmes, ticket-handling checklists, hands-on sessions, and feedback mechanisms that elevate customer satisfaction scores, cut down errors, and equip managers with straightforward, repeatable processes that grow with your needs. This course equips you to build efficient training systems that deliver real results in support operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This back-office training programme provides a straightforward framework to set up and manage effective support operations training. You will learn to develop 30-minute sessions, make reusable templates, standardise ticket handling using checklists, monitor KPIs, apply audits and feedback to improve materials, and create a targeted one-week onboarding plan that boosts quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions: create concise 30-minute modules that participants remember.
- Develop back-office templates: produce checklists, forms, and quick-reference snippets for speedy tasks.
- Construct onboarding plans: design one-week schedules, assignments, and smooth role transitions.
- Track support quality: leverage KPIs, SLAs, and audits to enhance team performance.
- Implement feedback cycles: gather insights, update training materials, and optimise workflows.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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