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Back-Office Training

Back-Office Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This back-office training programme provides a straightforward framework to set up and manage effective support operations training. You will learn to develop 30-minute sessions, make reusable templates, standardise ticket handling using checklists, monitor KPIs, apply audits and feedback to improve materials, and create a targeted one-week onboarding plan that boosts quality, consistency, and customer satisfaction.

Elevify advantages

Develop skills

  • Design effective training sessions: create concise 30-minute modules that participants remember.
  • Develop back-office templates: produce checklists, forms, and quick-reference snippets for speedy tasks.
  • Construct onboarding plans: design one-week schedules, assignments, and smooth role transitions.
  • Track support quality: leverage KPIs, SLAs, and audits to enhance team performance.
  • Implement feedback cycles: gather insights, update training materials, and optimise workflows.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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