Agent Training
Agent Training equips managers and admins with essential tools to promote CRM uptake, unite stakeholders, craft precise training programmes, and measure progress metrics. This ensures teams adopt new systems willingly, cut down resistance, and achieve tangible business outcomes that drive growth and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides a hands-on, step-by-step guide to boost CRM adoption from start to sustained success. You'll learn to assess stakeholders, create focused learning paths, and use tested change strategies. Develop solid onboarding schedules, conduct captivating training sessions, handle disputes, and monitor KPIs using straightforward dashboards, evaluations, and feedback systems to ensure users stay engaged, supported, and in line with company objectives.
Elevify advantages
Develop skills
- CRM adoption strategy: identify resistance and promote quick, enduring user engagement.
- Stakeholder training design: outline roles and develop efficient, role-specific learning plans.
- Onboarding programme setup: organise 6-week launches with defined milestones and activities.
- Data-driven monitoring: measure CRM utilisation, KPIs, and support data for clear returns.
- Communication and conflict resolution: unite leaders, address objections, and sustain strong commitment.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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