Workplace Conflict Management Course
Master workplace conflict management for HR professionals. Gain skills to diagnose root causes, mediate difficult conversations, create fair agreements, and track outcomes using clear KPIs. This boosts team collaboration, staff retention, and fosters a healthier work culture in Nigerian workplaces.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools to handle workplace conflicts effectively. You will learn to assess disputes, conduct structured mediation sessions, and manage tough discussions confidently. Key areas include preparing for sessions, controlling emotions, reframing blame, ensuring balanced participation, and developing clear, time-bound agreements. Additionally, explore ways to monitor progress, involve managers ethically, and measure impacts to promote more collaborative and healthier teams in a Nigerian context.
Elevify advantages
Develop skills
- Practical mediation design: plan fast, safe, high-impact conflict sessions.
- Advanced facilitation: de-escalate tension with questions, reframing, and listening.
- Root cause diagnosis: quickly pinpoint systemic vs. interpersonal conflict drivers.
- Agreement crafting: write clear, behavioural, time-bound workplace resolutions.
- Impact tracking: monitor agreements with KPIs, surveys, and structured check-ins.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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