Interviewing & Candidate Selection Course
Gain mastery in structured interviews and picking top candidates for entry-level customer support jobs. Develop competency maps, score fairly with no bias, and select performers who raise customer satisfaction, handle time, and fix issues faster. Perfect for building strong support teams that deliver results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to outline the perfect profile for a junior customer support specialist, link competencies to key performance indicators, and create structured interviews using ready question sets and scoring guides. You'll practise assessing candidates via mock sessions, then use interview insights to craft precise onboarding and growth plans, plus ongoing tweaks that lift team output, staff retention, and customer happiness.
Elevify advantages
Develop skills
- Competency hiring: quickly define, link, and rank key job skills.
- Structured interviews: craft STAR questions that forecast job success.
- Scoring guides: design 1-5 scales and charts for unbiased choices.
- Candidate review: combine responses into solid hire/no-hire reports.
- Onboarding plans: shape interview findings into 60-90 day action strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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