Basic Conflict Resolution Skills Course
This Basic Conflict Resolution Skills Course equips HR professionals with practical strategies to manage workplace conflicts confidently. Participants gain skills in clear communication, active listening, neutral language, reading nonverbal signals, non-blaming feedback, designing productive meetings, setting group norms, documenting issues, tracking agreements, controlling personal reactions, and facilitating structured discussions for fair, sustainable outcomes that foster a healthier, more productive team environment.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical tools in this Basic Conflict Resolution Skills Course to manage daily disputes confidently. Master clear questioning, neutral language, active listening, interpreting nonverbal cues, and delivering non-blaming feedback. Learn to structure effective meetings, establish group norms, document conflicts, monitor agreements, regulate emotions, and lead guided talks resulting in equitable, enduring resolutions.
Elevify advantages
Develop skills
- Identify conflict causes, patterns, and escalation triggers in the workplace swiftly.
- Conduct effective one-on-one and group mediation sessions for quick resolutions.
- Apply de-escalation techniques using neutral words, active listening, and I-statements.
- Plan HR meetings with clear agendas, group rules, and follow-up actions to avoid disputes.
- Document incidents, agreements, and commitments accurately and professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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