Debt Recovery Agent Course
This course provides comprehensive training for debt recovery agents, covering communication, legal compliance, negotiation, ethics, and operational tools to effectively manage and resolve overdue accounts while maintaining integrity and protecting stakeholders.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Debt Recovery Agent Course equips you with practical skills to handle overdue accounts confidently and with integrity. You will learn the complete debt lifecycle, compliant communication methods, and de-escalation techniques, along with essential laws, privacy regulations, and ethical guidelines. Gain mastery in negotiation, creating sustainable payment arrangements, proper documentation, performance indicators, and contemporary recovery tools to resolve accounts effectively while safeguarding customers and your organisation.
Elevify advantages
Develop skills
- Professional debtor communication: write, call, and de-escalate with confidence.
- Debt collection law basics: apply FDCPA-style rules and avoid costly violations.
- Negotiation for repayment: craft realistic plans, settlements, and hardship solutions.
- Compliance and ethics in recovery: manage risk, complaints, and fair treatment.
- Collections operations know-how: use KPIs, CRM tools, and QA for fast results.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course