Relationship Manager Course
This course equips you with essential strategies to reduce customer churn, enhance loyalty, and scale your SaaS business through effective relationship management techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You will learn to group customers properly, outline journeys from zero to twelve months, create onboarding and activation guides, and schedule timely communications. Additionally, you will develop scripts for interactions, track vital retention figures, manage feedback processes, and set up programmes to win back customers and turn them into advocates for immediate use.
Elevify advantages
Develop skills
- Customer segmentation design: quickly create data-based segments focused on keeping customers.
- SaaS churn analysis: identify warning signs early and use focused strategies to retain them.
- Customer journey mapping: plan effective interaction points across various channels.
- Onboarding playbooks: develop quick-value flows that improve activation rates.
- Retention metrics tracking: follow NRR, churn rates, and health scores to guide decisions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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