Relationship Management Course
This course equips you with essential skills for effective relationship management, focusing on risk assessment, stakeholder engagement, conflict resolution, expansion strategies, and strategic planning to foster long-term customer success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Relationship Management Course teaches you how to check account health, map out key players, and catch churn risks early with clear metrics and customer signs. Learn to create 90-day plans to steady things, run QBRs focused on results, and set up governance to avoid escalations. Practice scripts for tough talks, rebuild trust after problems, and develop safe upsell and expansion strategies supported by ROI-based business cases.
Elevify advantages
Develop skills
- Account risk check: spot churn signs and revenue dangers quickly.
- Stakeholder mapping: align aims, sway decisions, and gain supporters.
- Mastery of tough discussions: manage problems, bargain, and restore trust.
- Upsell approach: create low-risk trials, ROI arguments, and growth moves.
- 90-day plans: develop targeted stabilise-and-grow paths with clear KPIs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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