Professional Management Course
This course provides essential management skills for service operations, including workflow optimization, role clarification, KPI development, operational diagnosis, and leadership in feedback and conflict resolution, culminating in a 30-day implementation plan.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Professional Management Course equips you with practical tools to diagnose service operations, clarify roles using RACI models, and establish effective daily and weekly routines. Learn to lead with psychological safety while providing clear feedback, resolving conflicts, and driving performance. Build simple dashboards, define SMART metrics, and execute a focused 30-day implementation plan for lasting, measurable improvements.
Elevify advantages
Develop skills
- Build lean daily workflows: meetings, handoffs, and async updates that work.
- Define clear roles and RACI: cut confusion, overlap, and slow decisions fast.
- Design simple KPI dashboards: SMART targets, service metrics, and reports.
- Diagnose service operations: find bottlenecks, risks, and quick-win fixes.
- Lead tough conversations: feedback, conflict resolution, and team motivation.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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