PDCA (Plan-Do-Check-Act) Course
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute quick, data-based improvement loops in support operations.
- Root cause investigation: identify service challenges using 5 Whys, fishbone diagrams, and data analysis.
- KPI creation: develop straightforward support measures, dashboards, and performance benchmarks.
- Pilot management: plan, initiate, and assess small-scale tests prior to full deployment.
- Standardisation abilities: convert successes into standard procedures, guides, and efficient workflows.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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PDF Course