Conflict Resolution Skills Course
This course equips participants with essential skills to manage and resolve workplace conflicts effectively, fostering better teamwork and productivity through practical techniques and structured approaches.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Conflict Resolution Skills Course provides practical tools to identify conflicts, create clear team agreements, and conduct effective one-on-one and group discussions. Learn established methods like interest-based negotiation, Crucial Conversations, Nonviolent Communication, and SBI, along with specific approaches for feedback, mediation sessions, accountability, and performance reviews to boost teamwork and lasting outcomes.
Elevify advantages
Develop skills
- Identify workplace conflicts: quickly detect root causes and business effects.
- Conduct difficult discussions: deliver clear, composed feedback that minimises defensiveness.
- Lead mediation sessions: direct one-on-one or group meetings to reach quick resolutions.
- Create team agreements: outline roles, processes, and performance indicators that avoid disputes.
- Oversee implementation: monitor promises, guide performance, and sustain improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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