CX Design Course
This course teaches practical skills for designing effective customer experiences in digital savings products, covering research, personas, journey mapping, value propositions, UX guidelines, flows, microcopy, and metrics.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Experience Design Course equips you with practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research methods, persona overviews, and journey mapping for onboarding, support, and engagement. Develop solid value propositions, establish UX guidelines, design detailed flows and microcopy, and define metrics to validate, improve, and confidently deliver better experiences.
Elevify advantages
Develop skills
- Customer experience personas and needs: transform goals and pains into sharp, design-ready user profiles.
- Problem framing: write clear value propositions that match user needs with business impact.
- Metrics and validation: set KPIs and conduct quick tests to confirm customer experience results swiftly.
- Journey mapping: design complete savings flows across app, email, and support channels.
- Interaction flows: create clear paths and microcopy for setting up and managing goals.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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