Customer Experience Design Course
This course equips learners with essential skills in customer experience design for SaaS products, focusing on user research, journey mapping, prototyping, testing, and implementation to create frictionless, measurable experiences that enhance satisfaction and growth.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Experience Design Course teaches you how to identify problems, map existing journeys, and create smooth processes for time tracking, invoicing, and dashboards. You will learn user research, usability testing, analytics setup, A/B testing, and KPI monitoring, along with accessibility and internationalisation. Develop practical, testable experiences that cut down friction, boost satisfaction, and drive measurable growth.
Elevify advantages
Develop skills
- UX research for SaaS: conduct interviews, surveys, and map freelancer journeys quickly.
- Experience strategy: identify UX problems, KPIs, and measurable CX goals fast.
- Flow design: create dashboards, timers, and invoicing screens that convert well.
- Prototyping & testing: build simple prototypes and validate UX with actual metrics.
- Implementation & handoff: detail designs, track funnels, and A/B test enhancements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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