CSAT Course
This course equips participants with practical skills to measure, analyze, and improve customer satisfaction (CSAT) in B2C software services through research, design, and implementation strategies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CSAT Course teaches you how to spot drops in customer satisfaction, chart customer paths, and change research into straightforward, testable ideas. You will learn hands-on ways for conducting interviews, surveys, data analysis, and user testing, then link findings to setting priorities, planning launches, and keeping watch. Develop repeatable processes, proper ethics, and measures that steadily boost customer satisfaction in B2C software services.
Elevify advantages
Develop skills
- Set up CSAT analytics: track events, group users, and monitor main scores quickly.
- Conduct customer research for CSAT: carry out interviews, surveys, and usability tests that count.
- Spot CSAT drops: outline journeys, identify root issues, and gauge effects fast.
- Design with CSAT in mind: deliver UX enhancements, check with A/B tests, and refine.
- Plan CSAT rollout: rank fixes, arrange releases, and watch after launch.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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