CSAT Course
This course equips participants with practical skills to measure, analyze, and improve customer satisfaction (CSAT) in B2C software services through research, design, and implementation strategies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CSAT Course teaches you how to spot drops in customer satisfaction, chart customer paths, and change research into straightforward, testable ideas. You will learn hands-on ways for conducting interviews, surveys, data analysis, and user testing, then link findings to setting priorities, planning launches, and keeping watch. Develop repeatable processes, proper ethics, and measures that steadily boost customer satisfaction in B2C software services.
Elevify advantages
Develop skills
- Set up CSAT analytics: track events, group users, and monitor main scores quickly.
- Conduct customer research for CSAT: carry out interviews, surveys, and usability tests that count.
- Spot CSAT drops: outline journeys, identify root issues, and gauge effects fast.
- Design with CSAT in mind: deliver UX enhancements, check with A/B tests, and refine.
- Plan CSAT rollout: rank fixes, arrange releases, and watch after launch.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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