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CRM (Customer Relationship Management) Training

4/5
CRM (Customer Relationship Management) Training
4.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This CRM course teaches you to transform customer data into retention strategies that boost repeat buys and lifetime value. You will set CRM goals and KPIs, create smart customer segments, build welcome, post-purchase, win-back, and loyalty campaigns across email, SMS, push, and on-site channels, ensure privacy compliance, and follow a 90-day plan to launch, test, and refine top-performing campaigns.

Elevify advantages

Develop skills

  • Design retention journeys: create effective welcome, post-purchase, and win-back flows.
  • Master CRM segmentation: build RFM, lifecycle, and engagement customer segments.
  • Plan CRM with KPIs: define and monitor retention, LTV, and revenue targets.
  • Execute multi-channel CRM: optimise email, SMS, push, and on-site for better ROI.
  • Roll out CRM in 90 days: launch journeys, test, and report using a clear plan.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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