Client Satisfaction Training
Gain mastery in client satisfaction for marketing by mapping client journeys, creating robust CSAT and NPS programmes, developing reliable dashboards, and executing experiments that convert feedback into improved retention, superior campaigns, and tangible revenue growth. This training equips you with practical tools to enhance every client interaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course delivers hands-on skills to gauge and elevate client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to chart client journeys, craft dependable measurement strategies, maintain data integrity, and produce straightforward dashboards for stakeholders. Additionally, practise running experiments, establishing governance, and pursuing ongoing improvements to make interactions smoother, quicker, and more fulfilling for clients.
Elevify advantages
Develop skills
- Design clear client satisfaction dashboards with CSAT, NPS, and trend views.
- Build reliable feedback data using QA checks, source-of-truth, and standards.
- Map marketing client journeys to identify high-impact satisfaction moments.
- Plan quick, bias-free surveys and in-product feedback for marketers.
- Conduct lean A/B tests to boost messaging, onboarding, and client happiness.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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