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Customer Relationship Management Training

Customer Relationship Management Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Customer Relationship Management Training provides a clear, practical system to grasp ecommerce customer lifecycles, create smart segments, and build automated flows for acquisition, onboarding, retention, and win-back. Discover how to leverage data foundations, channel strategy, personalisation, and thorough testing to enhance engagement, raise revenue per customer, and rapidly scale effective CRM programmes.

Elevify advantages

Develop skills

  • Lifecycle CRM strategy: map customer journeys and align messages for each stage.
  • Segmentation mastery: build RFM and predictive segments to boost revenue quickly.
  • Automation flows: design welcome, post-purchase, and win-back journeys that convert.
  • CRM analytics: track KPIs, run A/B tests, and optimise campaigns confidently.
  • Data-driven CRM setup: structure customer data and channels for scalable growth.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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