from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Experience Training Course teaches you how to transform brand promises into steady, high-impact customer engagements. You will learn to assess training requirements, outline essential competencies, and create targeted modules for in-store, phone, email, chat, and social media channels. Develop practical role-playing exercises, simulations, and evaluation strategies using CSAT, NPS, and other key performance indicators to achieve enduring performance enhancements.
Elevify advantages
Develop skills
- CX needs analysis: quickly identify training gaps using customer feedback and performance metrics.
- CX module design: create brief, effective sessions tailored to each service channel.
- CX measurement: monitor CSAT, NPS, and response times to demonstrate marketing effectiveness.
- CX change rollout: organise pilot programmes, prepare trainers, and maintain new behaviours among frontline staff.
- CX simulations: employ role-plays and mystery shopping to hone practical skills.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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