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Customer Experience Training Course

Customer Experience Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Experience Training Course teaches you how to transform brand promises into steady, high-impact customer engagements. You will learn to assess training requirements, outline essential competencies, and create targeted modules for in-store, phone, email, chat, and social media channels. Develop practical role-playing exercises, simulations, and evaluation strategies using CSAT, NPS, and other key performance indicators to achieve enduring performance enhancements.

Elevify advantages

Develop skills

  • CX needs analysis: quickly identify training gaps using customer feedback and performance metrics.
  • CX module design: create brief, effective sessions tailored to each service channel.
  • CX measurement: monitor CSAT, NPS, and response times to demonstrate marketing effectiveness.
  • CX change rollout: organise pilot programmes, prepare trainers, and maintain new behaviours among frontline staff.
  • CX simulations: employ role-plays and mystery shopping to hone practical skills.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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