CRM (Customer Relationship Management) Training
Gain expertise in CRM for marketing by setting retention KPIs, creating high-impact email, SMS, and push journeys, segmenting customers based on value and behaviour, and implementing a 90-day roadmap to enhance repeat purchases, lifetime value, and customer loyalty.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This CRM course teaches you to transform customer data into retention strategies that boost repeat buys and lifetime value. You will set CRM goals and KPIs, create smart customer segments, build welcome, post-purchase, win-back, and loyalty campaigns across email, SMS, push, and on-site channels, ensure privacy compliance, and follow a 90-day plan to launch, test, and refine top-performing campaigns.
Elevify advantages
Develop skills
- Design retention journeys: create effective welcome, post-purchase, and win-back flows.
- Master CRM segmentation: build RFM, lifecycle, and engagement customer segments.
- Plan CRM with KPIs: define and monitor retention, LTV, and revenue targets.
- Execute multi-channel CRM: optimise email, SMS, push, and on-site for better ROI.
- Roll out CRM in 90 days: launch journeys, test, and report using a clear plan.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course