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CRM (Customer Relationship Management) Training

CRM (Customer Relationship Management) Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This CRM course teaches you to transform customer data into retention strategies that boost repeat buys and lifetime value. You will set CRM goals and KPIs, create smart customer segments, build welcome, post-purchase, win-back, and loyalty campaigns across email, SMS, push, and on-site channels, ensure privacy compliance, and follow a 90-day plan to launch, test, and refine top-performing campaigns.

Elevify advantages

Develop skills

  • Design retention journeys: create effective welcome, post-purchase, and win-back flows.
  • Master CRM segmentation: build RFM, lifecycle, and engagement customer segments.
  • Plan CRM with KPIs: define and monitor retention, LTV, and revenue targets.
  • Execute multi-channel CRM: optimise email, SMS, push, and on-site for better ROI.
  • Roll out CRM in 90 days: launch journeys, test, and report using a clear plan.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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