Client Satisfaction Training
Gain mastery in client satisfaction for marketing by mapping client journeys, creating robust CSAT and NPS programmes, developing reliable dashboards, and executing experiments that convert feedback into improved retention, superior campaigns, and tangible revenue growth. This training equips you with practical tools to enhance every client interaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course delivers hands-on skills to gauge and elevate client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to chart client journeys, craft dependable measurement strategies, maintain data integrity, and produce straightforward dashboards for stakeholders. Additionally, practise running experiments, establishing governance, and pursuing ongoing improvements to make interactions smoother, quicker, and more fulfilling for clients.
Elevify advantages
Develop skills
- Design clear client satisfaction dashboards with CSAT, NPS, and trend views.
- Build reliable feedback data using QA checks, source-of-truth, and standards.
- Map marketing client journeys to identify high-impact satisfaction moments.
- Plan quick, bias-free surveys and in-product feedback for marketers.
- Conduct lean A/B tests to boost messaging, onboarding, and client happiness.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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