Client Satisfaction Training
Gain mastery in client satisfaction for marketing by mapping client journeys, creating robust CSAT and NPS programmes, developing reliable dashboards, and executing experiments that convert feedback into improved retention, superior campaigns, and tangible revenue growth. This training equips you with practical tools to enhance every client interaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course delivers hands-on skills to gauge and elevate client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to chart client journeys, craft dependable measurement strategies, maintain data integrity, and produce straightforward dashboards for stakeholders. Additionally, practise running experiments, establishing governance, and pursuing ongoing improvements to make interactions smoother, quicker, and more fulfilling for clients.
Elevify advantages
Develop skills
- Design clear client satisfaction dashboards with CSAT, NPS, and trend views.
- Build reliable feedback data using QA checks, source-of-truth, and standards.
- Map marketing client journeys to identify high-impact satisfaction moments.
- Plan quick, bias-free surveys and in-product feedback for marketers.
- Conduct lean A/B tests to boost messaging, onboarding, and client happiness.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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