CRM & Customer Experience Course
Gain mastery in CRM and customer experience for online business success. Connect your shop data, create automated customer journeys, personalise interactions at every stage, and measure vital performance indicators to improve retention, boost repeat sales, and maximise customer lifetime value. This course equips you with practical tools to make data work for your growth in Nigeria's digital market.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This CRM and Customer Experience Training teaches you to transform customer data into targeted goals, smart customer groups, and profitable automated campaigns. You will learn to create welcome series, loyalty programs, VIP treatments, win-back strategies, and cart abandonment flows, use advanced personalisation techniques, manage clean data and system integrations, and monitor key metrics like customer retention, lifetime value, average order value, and conversion rates to ensure every effort drives revenue and results.
Elevify advantages
Develop skills
- Build online shop CRM campaigns: quickly set up win-back, VIP, and after-sale flows.
- Create data-based customer groups: accurately reach new, at-risk, and high-value customers.
- Set up CRM technology systems: link your store, organise data, and enable tracking swiftly.
- Personalise customer experience widely: use dynamic content, product suggestions, and optimal timing.
- Track CRM returns: monitor lifetime value, retention, average orders, and growth with simple reports.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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