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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This CRM and Customer Experience Training teaches you to transform customer data into targeted goals, smart customer groups, and profitable automated campaigns. You will learn to create welcome series, loyalty programs, VIP treatments, win-back strategies, and cart abandonment flows, use advanced personalisation techniques, manage clean data and system integrations, and monitor key metrics like customer retention, lifetime value, average order value, and conversion rates to ensure every effort drives revenue and results.

Elevify advantages

Develop skills

  • Build online shop CRM campaigns: quickly set up win-back, VIP, and after-sale flows.
  • Create data-based customer groups: accurately reach new, at-risk, and high-value customers.
  • Set up CRM technology systems: link your store, organise data, and enable tracking swiftly.
  • Personalise customer experience widely: use dynamic content, product suggestions, and optimal timing.
  • Track CRM returns: monitor lifetime value, retention, average orders, and growth with simple reports.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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