Telephone Operator Course
This course provides essential training for telephone operators in medical settings, focusing on professional communication, efficient call management, and compliance with healthcare standards to enhance patient interactions and operational efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Telephone Operator Course equips you with practical skills to manage medical calls confidently and accurately. You will learn professional etiquette, HIPAA-compliant greetings, basic triage, and clear scripts for booking appointments, handling emergencies, and addressing complaints. Gain mastery in de-escalation techniques, proper documentation, managing multiple lines, and using call-centre tools to ensure every caller feels listened to, secure, and properly assisted in all interactions.
Elevify advantages
Develop skills
- Professional medical phone etiquette: master tone, HIPAA basics, and clarity.
- Difficult call de-escalation: use proven scripts to calm anger and resolve issues fast.
- Structured call handling: follow short scripts for triage, transfers, and scheduling.
- Accurate call documentation: log actions, handoffs, and follow-ups with legal care.
- Phone tech and KPIs: use systems, metrics, and QA tools to boost call centre results.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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