Crisis Management and Communication Course
This course equips participants with essential skills to effectively manage and communicate during crises, covering stakeholder engagement, risk assessment, rapid response planning, messaging strategies, and post-crisis recovery to minimize impact and rebuild trust.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Crisis Management and Communication Course provides you with a practical toolkit to manage product problems, safety incidents, and public scrutiny with confidence. Learn to identify stakeholders, evaluate risks, respond in the first 72 hours, work with internal teams, create clear messages, select appropriate channels, comply with regulatory requirements, and restore trust after a crisis using proven, ready-to-use templates.
Elevify advantages
Develop skills
- Stakeholder mapping: identify key audiences and establish clear crisis objectives quickly.
- Crisis risk assessment: rapidly evaluate safety, legal, and reputational risks.
- 72-hour action plans: develop straightforward playbooks, KPIs, and response checklists.
- High-impact messaging: create concise statements, FAQs, and scripts for all channels.
- Post-crisis recovery: handle regulators, restore trust, and improve future playbooks.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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