External Communication Course
This course equips professionals with essential skills to manage external communications during health data incidents, focusing on clear messaging, stakeholder engagement, and reputation management to maintain trust and compliance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This External Communication Course teaches you how to handle health data incidents with clarity, accuracy, and confidence. You will learn to align legal, technical, and customer updates, prepare incident statements for media, clients, and the public, and manage misinformation. You will get ready-to-use templates, writing skills for different channels, and practical ways to safeguard trust, reputation, and lasting relationships after a breach.
Elevify advantages
Develop skills
- Crisis messaging for data breaches: prepare clear, calm, honest statements quickly.
- Stakeholder updates: write custom emails for hospitals, patients, and regulators.
- Media and social response: ready quotes, Q&A, and posts that safeguard trust.
- Technical-to-plain language: change security details into simple client messages.
- Reputation recovery: arrange follow-ups, monitor sentiment, and improve communication.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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