Ground Staff Course
This course equips participants with essential skills for efficient airport ground staff operations, focusing on passenger processing, baggage handling, communication, and special assistance to ensure professional and safe services.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger movement efficiently, even during busy periods. You will learn effective communication methods, handling disruptions, assisting passengers with reduced mobility, and safety and security protocols using real-life tools, checklists, and performance indicators to work quicker, minimise mistakes, and offer a dependable, professional airport service.
Elevify advantages
Develop skills
- Airport ground operations: quickly grasp essential tasks, teams, and regulatory adherence.
- Passenger processing: manage check-in, boarding, queues, and identification under stress.
- Baggage handling: address anomalies, monitor luggage, and liaise with departments.
- Disruption communication: provide straightforward announcements through public address systems, displays, and notifications.
- Special assistance care: deliver support for passengers with reduced mobility ensuring safety, respect, and precision.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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