Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, support for passengers with reduced mobility, and gate operations through this focused Passenger Service Agent Training. Develop the confidence to manage high-pressure scenarios, complex passenger needs, and tight schedules in the dynamic aviation sector, ensuring smooth operations and customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking situations. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and excellent service. It includes practical scripts, workflows, and regulatory knowledge for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full regulatory compliance.
- Handle overbooking calmly using proven scripts, fair decisions, and practical solutions.
- Excel in baggage handling, including rules, tagging, and quick resolution of irregularities.
- Provide safe and respectful assistance to passengers with reduced mobility and families under time constraints.
- Control gate operations effectively, managing reseating, aircraft changes, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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