Airport Service Quality Course
Elevate passenger happiness and airport efficiency via the Airport Service Quality Training. Discover mapping passenger routes, revamping lines, establishing ASQ measures, leveraging data and tech, and directing six-month enhancement initiatives that yield tangible outcomes in service and operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on tools to chart passenger paths, cut wait times, enhance hygiene, and smooth check-in, security, and boarding at airports. Master creating ASQ metrics, developing dashboards, applying sensors and feedback, involving partners, and executing a targeted six-month upgrade plan that lifts satisfaction, dependability, and punctuality throughout the facility.
Elevify advantages
Develop skills
- Design ASQ metrics: craft precise KPIs, goals, and airport standards.
- Chart passenger routes: identify issues from arrival to departure for fast fixes.
- Revamp airport operations: refine lines, staff levels, and priority lanes.
- Implement ASQ technology: deploy sensors, polls, and data for live updates.
- Drive ASQ transformations: rally teams, monitor hazards, and maintain gains.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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