Airport Passenger Services Course
Gain practical expertise in airport passenger services through this comprehensive course. Develop skills in check-in, boarding, baggage handling, safety measures, customer service, disruption management, special assistance, and compliance with aviation regulations. Build confidence to manage diverse scenarios effectively, ensuring smooth operations and satisfied travellers in busy airport settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for airport passenger services, covering check-in procedures, boarding processes, baggage management, document verification, handling late passengers, and providing special assistance. You will master clear communication, conflict de-escalation, professional behaviour, safety protocols, regulatory compliance, and team coordination to ensure seamless flight operations and positive passenger experiences.
Elevify advantages
Develop skills
- Master airport check-in: confidently verify identities, baggage, and travel documents.
- Excel in boarding gate management: conduct timely boarding and address late or standby passengers.
- Handle passenger disruptions: de-escalate situations and resolve incidents securely.
- Ensure regulatory adherence: implement rules for international flights, denied boarding, and passenger rights.
- Deliver exceptional service: prioritise duties, collaborate with teams, and enhance traveller satisfaction.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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