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Customer Experience Course

4.9/5
Customer Experience Course
4.9 in rating
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Experience Course assists you in managing challenging interactions with assurance, employing empathy and straightforward communication, and steering discussions from initial greeting to successful conclusion. Discover core CX principles, essential measures such as CSAT, NPS, FCR, and AHT, along with vital privacy guidelines. Engage in practising de-escalation methods, follow-up procedures, and feedback mechanisms, utilising analytics, quality assurance instruments, and information repositories to resolve problems more swiftly and elevate customer contentment.

Elevify advantages

Develop skills

  • CX metrics mastery: use CSAT, NPS, FCR, and AHT to boost call performance.
  • Empathy-driven calls: apply scripts, tone, and pacing to calm frustrated customers.
  • First-contact resolution: design call flows and diagnostics to fix issues fast.
  • De-escalation tactics: handle angry callers, rebuild trust, and know when to escalate.
  • QA and coaching skills: use recordings, scorecards, and feedback to lift team quality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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