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WFM Technician Course
Boost your call centre career with our WFM Technician Course, designed to give professionals like you the skills you need for workforce management. Get stuck into data analysis, understanding industry service levels and average handling time. Learn how to put together good reports, make schedules work better, and cut costs properly. Understand how call centres work, use technology, and improve performance with important numbers. This short, but good course gives you practical ideas to help you work better and succeed in your job.
- Get good at data analysis: Properly analyse call volume and handling time.
- Write reports: Structure and present workforce management ideas in a clear way.
- Make costs lower: Put in place ways to reduce costs and manage budgets.
- Improve scheduling: Create good schedules for busy and quiet times.
- Make things more efficient: Reduce idle time by using flexible scheduling solutions.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our WFM Technician Course, designed to give professionals like you the skills you need for workforce management. Get stuck into data analysis, understanding industry service levels and average handling time. Learn how to put together good reports, make schedules work better, and cut costs properly. Understand how call centres work, use technology, and improve performance with important numbers. This short, but good course gives you practical ideas to help you work better and succeed in your job.
Elevify advantages
Develop skills
- Get good at data analysis: Properly analyse call volume and handling time.
- Write reports: Structure and present workforce management ideas in a clear way.
- Make costs lower: Put in place ways to reduce costs and manage budgets.
- Improve scheduling: Create good schedules for busy and quiet times.
- Make things more efficient: Reduce idle time by using flexible scheduling solutions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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