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Telephone Operator Course
Advance your career in call centres with our Telephone Operator Training Programme, specifically designed to improve your customer service skills, problem-solving abilities, and time management. Become proficient in building relationships, handling challenging customers, and ensuring their satisfaction. Develop strong communication strategies, focusing on verbal and non-verbal communication, and active listening techniques. Learn conflict resolution, professionalism, and emotional intelligence to manage stress and emotions effectively. Enrol now for a hands-on, quality training experience that suits your availability.
- Master customer relationships: Establish trust and build connections with every caller.
- Resolve conflicts quickly: Apply negotiation and de-escalation skills effectively.
- Improve communication skills: Excel in verbal, non-verbal, and active listening.
- Optimise time management: Prioritise tasks and manage calls efficiently.
- Develop emotional intelligence: Manage stress and show empathy towards customers.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Advance your career in call centres with our Telephone Operator Training Programme, specifically designed to improve your customer service skills, problem-solving abilities, and time management. Become proficient in building relationships, handling challenging customers, and ensuring their satisfaction. Develop strong communication strategies, focusing on verbal and non-verbal communication, and active listening techniques. Learn conflict resolution, professionalism, and emotional intelligence to manage stress and emotions effectively. Enrol now for a hands-on, quality training experience that suits your availability.
Elevify advantages
Develop skills
- Master customer relationships: Establish trust and build connections with every caller.
- Resolve conflicts quickly: Apply negotiation and de-escalation skills effectively.
- Improve communication skills: Excel in verbal, non-verbal, and active listening.
- Optimise time management: Prioritise tasks and manage calls efficiently.
- Develop emotional intelligence: Manage stress and show empathy towards customers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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