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Telephone Operator Course

Telephone Operator Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Advance your career in call centres with our Telephone Operator Training Programme, specifically designed to improve your customer service skills, problem-solving abilities, and time management. Become proficient in building relationships, handling challenging customers, and ensuring their satisfaction. Develop strong communication strategies, focusing on verbal and non-verbal communication, and active listening techniques. Learn conflict resolution, professionalism, and emotional intelligence to manage stress and emotions effectively. Enrol now for a hands-on, quality training experience that suits your availability.

Elevify advantages

Develop skills

  • Master customer relationships: Establish trust and build connections with every caller.
  • Resolve conflicts quickly: Apply negotiation and de-escalation skills effectively.
  • Improve communication skills: Excel in verbal, non-verbal, and active listening.
  • Optimise time management: Prioritise tasks and manage calls efficiently.
  • Develop emotional intelligence: Manage stress and show empathy towards customers.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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