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Speech Analytics Technician Course
Boost your career in call centres with our Speech Analytics Technician Course. You'll learn how to prepare data, clean it up, and collect it properly, turning raw call data into useful insights. Discover how to use the latest speech analytics tools for transcribing calls, understanding customer sentiment, and spotting trends. You'll also develop skills in creating reports and presenting them clearly, offering valuable insights and recommendations. Improve call centre operations by implementing technology upgrades and streamlining processes. Sign up now and become a key player in the call centre industry.
- Master data cleaning: Get rid of unnecessary info and deal with missing values effectively.
- Create insightful reports: Put together clear reports and present recommendations that can be put into action.
- Analyse call centre trends: Identify busiest times and link them to customer satisfaction scores.
- Utilize speech analytics tools: Transcribe audio recordings and carry out sentiment analysis.
- Generate actionable insights: Suggest training programmes and recommend ways to improve processes.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your career in call centres with our Speech Analytics Technician Course. You'll learn how to prepare data, clean it up, and collect it properly, turning raw call data into useful insights. Discover how to use the latest speech analytics tools for transcribing calls, understanding customer sentiment, and spotting trends. You'll also develop skills in creating reports and presenting them clearly, offering valuable insights and recommendations. Improve call centre operations by implementing technology upgrades and streamlining processes. Sign up now and become a key player in the call centre industry.
Elevify advantages
Develop skills
- Master data cleaning: Get rid of unnecessary info and deal with missing values effectively.
- Create insightful reports: Put together clear reports and present recommendations that can be put into action.
- Analyse call centre trends: Identify busiest times and link them to customer satisfaction scores.
- Utilize speech analytics tools: Transcribe audio recordings and carry out sentiment analysis.
- Generate actionable insights: Suggest training programmes and recommend ways to improve processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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