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Social Media Customer Service Manager Course
Boost your career in the call centre industry with our Social Media Customer Service Manager Course. Get skilled in talking to customers properly on Facebook, Instagram and Twitter. Learn how to check what customers are saying, respond to them with care, and always sound professional. Improve your abilities in looking after the company's good name, dealing with problems, and finding solutions. Build customer trust, get them to keep coming back, and make them happy. This course is short, good quality and made for people who are busy but want to learn skills that will really help.
- Become a pro at using social media to help customers well.
- Check customer comments carefully to make your conversations better.
- Write back to customers in a way that is caring, easy to understand, and straight to the point.
- Keep the company looking good and sort out tricky situations on social media.
- Come up with good ways to solve problems and put them into action.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your career in the call centre industry with our Social Media Customer Service Manager Course. Get skilled in talking to customers properly on Facebook, Instagram and Twitter. Learn how to check what customers are saying, respond to them with care, and always sound professional. Improve your abilities in looking after the company's good name, dealing with problems, and finding solutions. Build customer trust, get them to keep coming back, and make them happy. This course is short, good quality and made for people who are busy but want to learn skills that will really help.
Elevify advantages
Develop skills
- Become a pro at using social media to help customers well.
- Check customer comments carefully to make your conversations better.
- Write back to customers in a way that is caring, easy to understand, and straight to the point.
- Keep the company looking good and sort out tricky situations on social media.
- Come up with good ways to solve problems and put them into action.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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