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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches designing effective call quality checklists, using scoring rubrics, evaluating recordings for tone and empathy, scoring reliably, analysing data to identify issues, implementing improvements, coaching teams, and tracking gains in customer satisfaction and efficiency.

Elevify advantages

Develop skills

  • Diagnose call issues swiftly with real data analysis.
  • Develop concise QA checklists with measurable criteria.
  • Score calls uniformly while minimising bias.
  • Convert data insights into pilots, KPIs, and coaching.
  • Optimise KPIs balancing AHT, CSAT, and FCR effectively.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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