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Quality Supervisor Course

Quality Supervisor Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your call centre career with our Quality Supervisor Course, crafted to sharpen your skills in quality enhancement and call analysis. You'll learn to put effective monitoring systems in place, design impactful training and incentive schemes, and master call analysis techniques. Gain expertise in assessing communication skills, understanding key performance indicators like QA scores and CSAT, and using essential tools like CRM systems. Turn feedback into practical plans and drive customer satisfaction to new heights.

Elevify advantages

Develop skills

  • Put Monitoring Systems in Place: Master tools to improve call quality and efficiency.
  • Design Training Schemes: Create impactful training for call centre excellence.
  • Assess Communication Skills: Analyse and improve agent-customer interactions.
  • Give Constructive Feedback: Deliver practical insights for performance improvement.
  • Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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