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Quality Supervisor Course
Boost your call centre career with our Quality Supervisor Course, crafted to sharpen your skills in quality enhancement and call analysis. You'll learn to put effective monitoring systems in place, design impactful training and incentive schemes, and master call analysis techniques. Gain expertise in assessing communication skills, understanding key performance indicators like QA scores and CSAT, and using essential tools like CRM systems. Turn feedback into practical plans and drive customer satisfaction to new heights.
- Put Monitoring Systems in Place: Master tools to improve call quality and efficiency.
- Design Training Schemes: Create impactful training for call centre excellence.
- Assess Communication Skills: Analyse and improve agent-customer interactions.
- Give Constructive Feedback: Deliver practical insights for performance improvement.
- Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Quality Supervisor Course, crafted to sharpen your skills in quality enhancement and call analysis. You'll learn to put effective monitoring systems in place, design impactful training and incentive schemes, and master call analysis techniques. Gain expertise in assessing communication skills, understanding key performance indicators like QA scores and CSAT, and using essential tools like CRM systems. Turn feedback into practical plans and drive customer satisfaction to new heights.
Elevify advantages
Develop skills
- Put Monitoring Systems in Place: Master tools to improve call quality and efficiency.
- Design Training Schemes: Create impactful training for call centre excellence.
- Assess Communication Skills: Analyse and improve agent-customer interactions.
- Give Constructive Feedback: Deliver practical insights for performance improvement.
- Understand Call Centre KPIs: Optimise metrics like QA, FCR, AHT, and CSAT.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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