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Performance Analyst Course
Take your call centre career to the next level with our Performance Analyst Course (Namibian Context). It's designed to equip professionals like you with the necessary data analysis and reporting skills. You'll learn how to clean data, visualise it, and use statistical methods to understand trends and patterns properly. You'll also learn to define and measure important performance indicators, improve your communication through well-structured reports, and use time series analysis to predict future performance. Gain the expertise to drive improvements and make confident, data-driven decisions in a Namibian setting.
- Master data visualisation: Create and understand visual reports that make an impact.
- Analyse performance metrics: Define and measure key call centre KPIs relevant to Namibia.
- Conduct statistical analysis: Apply methods for hypothesis testing and regression appropriate for local data.
- Communicate insights effectively: Structure and present analytical findings clearly for a Namibian audience.
- Identify trends and patterns: Use time series analysis for forecasting in the Namibian context.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Take your call centre career to the next level with our Performance Analyst Course (Namibian Context). It's designed to equip professionals like you with the necessary data analysis and reporting skills. You'll learn how to clean data, visualise it, and use statistical methods to understand trends and patterns properly. You'll also learn to define and measure important performance indicators, improve your communication through well-structured reports, and use time series analysis to predict future performance. Gain the expertise to drive improvements and make confident, data-driven decisions in a Namibian setting.
Elevify advantages
Develop skills
- Master data visualisation: Create and understand visual reports that make an impact.
- Analyse performance metrics: Define and measure key call centre KPIs relevant to Namibia.
- Conduct statistical analysis: Apply methods for hypothesis testing and regression appropriate for local data.
- Communicate insights effectively: Structure and present analytical findings clearly for a Namibian audience.
- Identify trends and patterns: Use time series analysis for forecasting in the Namibian context.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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