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De-Escalation Course
Improve your call centre skills with our De-Escalation Training, designed to equip you with important methods for handling difficult situations. You'll learn how to manage your time, prioritise tasks, and handle different responsibilities well. You will also learn ways to sort out problems, including how to negotiate and calm situations down, while getting better at understanding feelings and communicating. Get a better understanding of how to solve problems and be professional so that customers are happy and you can build good relationships that last. Join now to change how you approach customer service.
- Become good at de-escalation: Resolve issues calmly using effective methods.
- Improve communication: Use active listening and show understanding to connect with customers.
- Boost emotional intelligence: Handle stress and feelings for better interactions.
- Improve time management: Decide what's important and deal with interruptions effectively.
- Improve customer service: Always provide good service and adjust to different needs.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre skills with our De-Escalation Training, designed to equip you with important methods for handling difficult situations. You'll learn how to manage your time, prioritise tasks, and handle different responsibilities well. You will also learn ways to sort out problems, including how to negotiate and calm situations down, while getting better at understanding feelings and communicating. Get a better understanding of how to solve problems and be professional so that customers are happy and you can build good relationships that last. Join now to change how you approach customer service.
Elevify advantages
Develop skills
- Become good at de-escalation: Resolve issues calmly using effective methods.
- Improve communication: Use active listening and show understanding to connect with customers.
- Boost emotional intelligence: Handle stress and feelings for better interactions.
- Improve time management: Decide what's important and deal with interruptions effectively.
- Improve customer service: Always provide good service and adjust to different needs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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