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De-Escalation Course

De-Escalation Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This concise De-escalation Course teaches you how to calm tense interactions using proven verbal techniques, active listening, and clear, respectful phrasing. Learn to recognize early risk signals, manage strong emotions, and choose safe responses while protecting yourself and others. Gain ready-to-use scripts, ethical guidance, and post-incident steps to handle difficult conversations with confidence and professionalism.

Elevify advantages

Develop skills

  • Verbal de-escalation basics: calm angry callers fast with proven scripts.
  • Active listening mastery: defuse tension using empathy, tone, and pacing.
  • Risk assessment on calls: spot red flags early and choose safe next steps.
  • Professional call control: handle shouting, interruptions, and threats calmly.
  • Post-incident support: debrief teams and document difficult calls clearly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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