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Dealings Course
Step up your call centre game with our Dealings Course, Namibia Edition! This course is designed to boost your skills in understanding customers (customer psychology), sorting out problems, and handling pressure. You'll learn how to build trust, understand how customers feel, and show them you care. We'll teach you how to talk and negotiate properly so you can handle complaints and find solutions that work for everyone. You'll also learn to manage stress, stay professional, and keep customers happy so they stick around. Sign up now for a learning experience that fits your life and will take your career to the next level!
- Build trust: Learn the best ways to connect with customers and build strong relationships.
- Solve problems: Get good at finding clever solutions to customer issues.
- Manage stress: Keep your cool and stay professional, even when things get tough.
- Retain customers: Make customers feel valued so they keep coming back.
- Resolve conflicts: Sort out disagreements and calm tense situations like a pro.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Step up your call centre game with our Dealings Course, Namibia Edition! This course is designed to boost your skills in understanding customers (customer psychology), sorting out problems, and handling pressure. You'll learn how to build trust, understand how customers feel, and show them you care. We'll teach you how to talk and negotiate properly so you can handle complaints and find solutions that work for everyone. You'll also learn to manage stress, stay professional, and keep customers happy so they stick around. Sign up now for a learning experience that fits your life and will take your career to the next level!
Elevify advantages
Develop skills
- Build trust: Learn the best ways to connect with customers and build strong relationships.
- Solve problems: Get good at finding clever solutions to customer issues.
- Manage stress: Keep your cool and stay professional, even when things get tough.
- Retain customers: Make customers feel valued so they keep coming back.
- Resolve conflicts: Sort out disagreements and calm tense situations like a pro.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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