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Dealing With Difficult Customers Course

Dealing With Difficult Customers Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Master the skills to handle tricky customer interactions with our "Dealing with Difficult Customers Course." Made for those working in call centres and customer-facing roles, this course gives you practical, top-notch lessons on good communication, building trust, and listening properly. Learn to spot problems, come up with solutions, and handle stress while staying professional. Improve your skills in noticing how customers are feeling and sorting out disagreements, making sure you give reliable, believable service that makes customers happy and helps you get ahead.

Elevify advantages

Develop skills

  • Master effective communication: Improve how clearly you speak and your verbal skills for better chats.
  • Build customer trust: Create a good name for yourself and make sure you always give the same good service.
  • Practice active listening: Get past things that stop you from listening and really focus on what customers are worried about.
  • Solve problems efficiently: See what's wrong and quickly put good solutions in place.
  • Manage stress effectively: Know what makes you stressed and keep a good balance between work and life.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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