Dealing with Difficult Customers Course
This course equips participants with essential skills to manage difficult customer interactions effectively, focusing on de-escalation, compliance, and performance improvement in customer service roles.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Handling Tricky Customers Course provides practical tools to remain calm, communicate clearly, and sort out tough complaints in line with policy. Learn empathy, emotional control, and professional language that calms anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and faulty products. Boost satisfaction scores, cut down escalations, and safeguard both customers and your company.
Elevify advantages
Develop skills
- Empathetic call control: calm angry customers quickly without admitting fault.
- Policy-smart solutions: resolve retail complaints while staying fully compliant.
- High-impact call scripting: craft short, clear scripts for tough scenarios.
- KPI-focused performance: improve AHT, FCR, CSAT, and complaint escalation rates.
- Stress-resilient service: use quick self-care tools to avoid burnout on the phone.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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